Last Updated: April 27, 2024
Effective Date: April 27, 2024
Welcome to Car Rental (“we,” “us,” or “our”). We operate the car rental services available through our website [Your Website URL], mobile applications, and physical rental locations (collectively, the “Services”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable data protection laws.
This Privacy Policy explains:
- What personal information we collect
- How we use and share that information
- Your rights and choices
- How we protect your data
- How to contact us
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
- Full name, date of birth, and contact details (email, phone number, address)
- Government-issued identification (e.g., driver’s license, passport)
- Payment information (credit/debit card details, billing address)
- Rental preferences (vehicle type, pickup/drop-off locations, dates)
- Loyalty program details (if applicable)
- Communications you send to us (e.g., customer support inquiries)
b. Information Collected Automatically
When you visit our website or use our mobile app, we may automatically collect:
- IP address, browser type, and device information
- Usage data (pages visited, time spent, clicks)
- Location data (with your consent, for navigation or rental location services)
- Cookies and similar tracking technologies (see Section 5)
c. Information from Third Parties
We may receive information from:
- Identity verification services
- Payment processors
- Credit reporting agencies (for eligibility checks, where permitted by law)
- Partners or affiliates (e.g., travel agencies, insurance providers)
2. How We Use Your Information
We use your personal information to:
- Process and manage your car rental reservations and payments
- Verify your identity and driving eligibility
- Communicate with you about your reservation, promotions, or service updates
- Improve our Services, website, and customer experience
- Prevent fraud, theft, and unauthorized use
- Comply with legal obligations (e.g., tax, insurance, or regulatory requirements)
- Conduct analytics and marketing (with your consent, where required)
3. Sharing of Your Information
We do not sell your personal information. We may share it only in the following circumstances:
- With Service Providers: Third-party vendors who assist with payment processing, identity verification, vehicle maintenance, IT support, or customer communications.
- With Affiliates: Our group companies, for operational or administrative purposes.
- Legal Compliance: If required by law, regulation, or legal process (e.g., court order).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
- With Your Consent: For any other purpose disclosed to you and agreed upon.
We require all third parties to respect the security of your data and to process it only for the purposes we authorize.
4. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than your own (including the United States or other jurisdictions). These countries may have different data protection laws. Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect your data.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences
- Analyze site traffic
- Deliver targeted advertising (with your consent)
- Enhance security
You can manage cookie preferences through your browser settings or via our Cookie Consent Banner on the website. Disabling cookies may affect certain website functionalities.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, or regulatory obligations
- Resolve disputes or enforce agreements
Typical retention periods include:
- Rental records: 5 years for legal, insurance, and accounting purposes
- Marketing preferences: Until you unsubscribe or request deletion
- CCTV or telematics data (if applicable): 30 days
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Restrict or object to certain processing
- Withdraw consent (where processing is based on consent)
- Request data portability
- Opt out of marketing communications
To exercise these rights, contact us at privacy@carrental.com . We will respond within 30 days.
You may also unsubscribe from marketing emails using the “unsubscribe” link in any promotional message.
8. Security of Your Information
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include encryption, secure servers, and employee training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Car Rental
Privacy Officer
Email: privacy@carrental.com
Phone: [Your Phone Number]
Address: [Your Physical Address]
For EU/UK residents: You also have the right to lodge a complaint with your local data protection authority.
Who we are
Suggested text: Our website address is: https://cars-rental.us.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.